Frequently Asked Question

Docking Stations - Won't power on or won't display an image
Last Updated 12 days ago

Typically caused by a power outage.  We have two basic steps to troubleshoot.

Step 1:  Unplug the USB-C cord that connects to laptop from the dock.  Wait a few seconds and plug back in.  Try to wake up the laptop.  If that doesn't work, proceed to step 2.

Step 2:  Unplug the USB-C cord that connects to laptop from the dock.  Unplug power from the dock.  (Usually has a blue light on the end.)  Hold power for 30 seconds.  Plug power into dock.  Wait a few seconds.  Plug USB-C cable into laptop.  Power button should work now or you can leave laptop open until you see the Dell logo and a spinning circle.  Then close the lid and it should proceed like normal.

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