Frequently Asked Question

Can't touch or write on SMARTBoard

Last Updated 3 months ago

Easiest fix is to restart your computer. But not always realistic. Below are the steps to follow.

SMART System Menu
In the Windows Search box, type "SMART System Menu"
Click on "SMART System Menu"
In the lower right corner, click the up-facing arrow and then right-click on the blue box with white circle and a little red X on it.
Click SMART Settings
Click Connection Wizard
As soon as the green check shows up, you can cancel.
If it doesn't show, complete the wizard, but you will likely need to call IT if nothing shows there.

Here is a little older video to help guide you: https://www.youtube.com/watch?v=6iJR4D_mNUw

SMART Ink (if inking isn't working after running System Menu)
Sometimes, the SMART Ink (32-bit) Process needs to be stopped in Task Manager before starting.
In the Windows Search box, type "SMART Ink"
Click on "SMART Ink"
You should see the SMART Ink indicator pop up on screen when you pick up a pen.

Frequently Asked Question

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